Some years back I went to a restaurant with my friends for dinner. We sat down to order our meal and our waitress came to greet us. She was like an energy tornado, with a 1000 watt smile. This wasn't just fake for the customer. You could almost see the light bursting from inside her.
She was fun and funny and happy and it came through. She was right there every time we needed something and she never rushed us.
While we were eating she was clearing other tables and cleaning up booths……and the entire time she had a bright smile, was humming and working both thoroughly and energetically. We couldn't keep our eyes off of her.
When the meal was over, I put a grave expression on my face and asked for the manager. Her smile faltered for a moment, but she did it. When he came over we told him how marvelous she was and that they were lucky to have her. She was bouncing around on her feet with happiness.
Let me tell you that it was not far from closing time, so she had to have been working for at least 4 hours.
The manager said he knew she was great, he was glad to have her on board and thanked us for the feedback and he gave us a survey form.
I went home and filled it out and gave the waitress, whose name I have since forgotten, high marks.
I have never, ever done anything like this before. Who does? What difference does it really make? But I did it this time because she lit up that room as if she were plugged in, and her happiness and energy made ME happy as well.
I've never seen her since, and I hope she is well and happy -- her attitude will assure her success.
Attitude matters a lot. It’s not about the depth of the job, but depth you provide to your task. People want to be around those who make them feel better about themselves. Employees with positive attitudes tend to be more productive because they always see the accompanying opportunity with every challenge. Your attitude is a form of expression of yourself. You can choose to be happy, positive and optimistic or you can choose to be pessimistic and critical. Miserable thinking is a magnet for more misery.