A very old traditional brewery decided to install a new canning line, so as to enable its beer products to be marketed through the supermarket sector. This represented a major change for the little company, and local dignitaries and past employees were invited to witness the first running of the new canning line, which was followed by buffet and drinks.
After the new line had been switched on successfully, and the formalities completed, the guests relaxed in small groups to chat and enjoy the buffet.
In a quiet corner stood three men discussing trucks and transport and distribution, since one was the present distribution manager, and the other two were past holders of the post, having retired many years ago. The three men represented three generations of company distribution management, spanning over sixty years.
The present distribution manager confessed that his job was becoming more stressful because company policy required long deliveries be made on Monday and Tuesday, short deliveries on Fridays, and all other deliveries mid-week.
"It's so difficult to schedule things efficiently - heaven knows what we'll do with these new cans and the tight demands of the supermarkets..."
The other two men nodded in agreement.
"It was the same in my days," sympathized the present manager's predecessor, "It always seemed strange to me that trucks returning early on Mondays and Tuesdays couldn't be used for little local runs, because the local deliveries had to be left until Friday.."
The third man nodded, and was thinking hard, struggling to recall the policy's roots many years ago when he'd have been a junior in the dispatch department. After a pause, the third man smiled and then ventured a suggestion.
"I think I remember now," he said, "It all started from using horses..... During the Second World War fuel rationing was introduced. So we mothballed the trucks and went back to using the horses. On Mondays the horses were well-rested after the weekend - hence the long deliveries. By Friday the horses so tired they could only handle the short local drops...I think the same policy continued after trucks were pulled out of mothball and never changed."
In today's dynamic environment, Organizations have to adapt to changes on short term basis. They need to look at their policies, belief systems and routines on frequent short intervals. General belief environment created by organizational policies and routines decides the morale temperature of the organization. And temperature has to be maintained at the optimum levels depending upon season. Here season would mean market conditions, and macro economic state. Pointless routines creates atmosphere of distrust and diminishes employees' feeling of belongingness.
In my work as an executive coach and trainer, I have learned that the vital factor for any organization's success is the emotional temperature of its work force which is largely dependent upon communication channels. More open the top management to listen to lines below, more effective it becomes.
I just couldn't stop laughing at the end. :)....... I can see myself in this lady. I work at a similar company which is using policies on the forgone era.